Returns & Exchanges
Due to the perishable nature of our specialty food products, we offer a 14-day return window for unopened and non-perishable items to ensure your complete satisfaction. If your order arrives damaged or incorrect, please contact our support team immediately for a full replacement or refund.
Initiate a Request
Log in to your account and navigate to your order history to select the items you wish to return and provide a reason for the request.
Pack Securely
Place the unopened food items back into their original packaging, ensuring that any protective seals remain intact to qualify for a refund.
Affix Shipping Label
Download and print the pre-paid return shipping label provided via email and securely attach it to the outside of your package.
Receive Refund
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing